Payment Policy

Payment of Accounts Information

Our standard policy is that payment of your account is due and payable on the day of your treatment. In certain cases a deposit may be required prior to the commencement of treatment. 

We accept payment by Cash, Visa, Mastercard, Amex

If you prefer to transfer the funds electronically via the internet, please transfer the funds at least 2 working days prior to your appointment and let us know (email us an online receipt) so that we can make sure your funds are received prior to your appointment. For electronic transfer please contact our reception staff for details.

We are happy to discuss any queries you may have regarding your account.

Scheduled Appointments

Appointments are scheduled as promptly as possible. In emergency situations, every attempt will be made to see you on the same day.

We strive to stay on schedule to minimize your waiting, and request that you are on time for your appointments. Due to the fact that our team provide many types of dental services, various circumstances may lengthen the time allocated for a procedure. Emergency cases can also arise and cause delays. We appreciate your understanding and patience.

Failing to attend an appointment without notification will result in an invoice which will reflect the amount of time that has been set aside for you. 48 hours notice is required to avoid incurring this fee.

Appointment Re-confirmation: We will endeavour to provide a courtesy re-confirmation call, sms or email 24hrs prior to your scheduled appointment.

Treatment plan: If you are having treatment which requires a series of appointments, your prosthodontist may discuss a payment plan with you at the time of outlining your treatment plan. Once this discussion has taken place you are expected to meet your account obligations at the end of each appointment.

When ongoing treatment requires a series of appointments we will generally set all of these appointments at one time. We ask that you adhere to the sequence to the best of your ability avoiding rescheduling as these appointments are set in a framework of time, which may include working in conjunction with other specialists and technicians.

Health Fund

We are happy to assist you with information for your enquiry with private health insurance . However, we must emphasise that you are responsible for payment of fees on the day of treatment. 

The itemised receipt we provide you at the completion of your dental treatment contains all the necessary information required by your fund to reimburse you directly. There is no direct payment to us by your health fund (HICAPS).